2017 UTILITY OF THE YEAR
Entrants shall have transformed their operations with the implementation of S/4 HANA as their digital core. This organization will also demonstrate positive business results achieved showing leadership in adopting cloud solutions, and exemplify vision and growth in IT across the business.
With an overly complex CIS architecture - made of numerous, disparate data sources, DTE set out on a journey to completely overhaul its digital core to better deliver innovation to their customers and employees. The experience has become consistent and predictable across multiple channels, leading to increased satisfaction across the board.
EXCELLENCE IN CUSTOMER SERVICE
The utilities industry understands that the customer is at the heart of everything we do. Who has taken engagement to the next level utilizing SAP technology to support their business goals?
In the words of TECO President and CEO, "the last time we upgraded our customer billing systems, the term "internet" wasn't even in the public sphere!" Needless to say, an upgrade to CRM on HANA has been a welcome improvement - better serving the 1.5 million residents of Tampa based on their unique preferences.
WGL had ambitious goals to improve their customer experience, and a mainframe CIS implemented in the 1970's wasn't going to get them there. Enter the Customer Relationship and Billing solution on HANA, which has accounted for reduced call times, self-service improvements, and improved collections.
EXCELLENCE IN OPERATIONS
Utilities need to remain competitive, operate within regulatory constraints, maintain utilization of aging assets and overall perform better, to ensure customer satisfaction. Nominate your utility if real efficiency gains are being recognized across your utility enterprise today.
Xcel Energy has flawlessly executed multiple SAP go-lives with complex business transformation requirements. What was once a conglomerate of independently operating entities, this utility has seamlessly brought everything together under One Xcel. Previously established transformation goals have been hit, and the road is paved for future business efficiency.
EXCELLENCE IN BUSINESS TRANSFORMATION
Nominations for this award should demonstrate digital shifts made with SAP technology impacting your company's growth, profitability, and/or strategic position by connecting cross-enterprise and flexible processes.
Puget Sound Energy completed both a financial and customer transformation to better realize a truly live business. An entire shift to Suite on HANA has helped the utility find financial efficiency, with future benefit coming from an ERP reconfiguration. A better customer experience was also enabled by the call center efficiency brought upon by BW.
SAP UTILITY PARTNER OF THE YEAR
This award will be presented to the systems integrator that has excelled in its partnership with a utility, and has extended the value of SAP solutions and services. Entrants should have gone above and beyond to ensure the success of a utility, redefining the standard for collaboration and it's impact on our industry ecosystem.